Who should answer: The owner, manager, maintenance head, or any staff member who knows about your water use and wastewater system.
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What to keep ready: Your latest water bill (if available), and basic info about any septic tank or treatment plant on the property.
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The survey takes about 10–15 minutes. Many sections are skipped automatically based on your business type and system.
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All responses are confidential and used only for sanitation planning. Individual business data will not be shared.
A
Business Information
Please fill this section for every business. It helps us understand who is taking part in the survey.
A1. Name of the business *
A2. Owner / person answering this survey *
Full name of the respondent.
A2a. Position / Role
e.g. Owner, Manager, Maintenance Head, Front Desk Officer.
A3. Mobile Number *
10-digit mobile number (e.g. 9171234567).
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A3a. Email (optional)
A4. City / Municipality *
Select the city or municipality where your business is located.
A5. Barangay *
A5a. Street / Landmark *
Street name or a nearby landmark to locate the business.
A6. Type of business *
Select the option that best matches your main activity. We are especially interested in businesses that use a lot of water or produce wastewater.
A6a. Please specify *
A7. How long has your business been operating at this location? *
B
Size of your Establishment
Please answer only the part(s) that match the business type you chose in A5. Other sub-blocks will stay hidden.
B.1 — Hotel / Resort / Rental
B1. How many guest rooms do you have in total? *
B2. Total number of comfort rooms (CRs / toilets) *
Include both guest CRs and staff / common CRs.
B3. Average occupancy rate *
B.2 — Restaurant / Eatery / Canteen
B4. Seating capacity *
B5. Average meals served per day *
B6. Total number of comfort rooms *
B.3 — Mall / Market / Commercial Building
B7. Number of stalls / shops / units in the complex *
B8. Total number of comfort rooms in the complex *
B.4 — Other Establishments
B9. Describe the size of your establishment *
e.g. number of employees, floor area in m², or daily customers / patients / students.
B9a. Total number of comfort rooms
C
Water Use
This helps us estimate how much wastewater your business may produce. Please check your latest water bill if possible.
C1. Where do you get water for your business? *
You may select more than one.
C1a. Please specify other water source
C2. About how much water does your business use per month? *
Based on your water bill. If unsure, pick the closest range. 1 cubic meter (m³) = 1,000 liters.
D
Wastewater Management System
These questions are about where your toilet water and kitchen / bath water finally go.
D1. Do you have your own wastewater management system, or do you share one? *
D2. What type of system do you have? *
A septic tank is a simple underground tank. A Sewage Treatment Plant (STP) is a more advanced system with pumps, aeration, or chemicals that treats the wastewater before discharge.
ℹ️ Note: Based on your answer, the next sections about septic tank and STP details will be skipped. You will go straight to the regulatory questions.
E
Septic Tank Details
Answer this section if you use a septic tank (with or without an STP).
E1. How many septic tanks do you have on the property? *
E2. Do you know the approximate size of the tank? *
If you have multiple tanks, answer for the main / largest one.
E3. Enter the dimensions *
Estimate Length × Width × Depth. 1 m × 1 m × 1 m = 1 m³.
Enter dimensions to see volume
Unit: Meters
E4. How many chambers does each tank have? *
A chamber is an inside section separated by a wall. Most tanks have 1, 2, or 3 chambers.
E5. When was the septic tank built? *
E6. How is the BOTTOM of the tank constructed? *
Cemented / sealed bottoms keep wastewater inside. Open / unsealed bottoms let it soak into the ground.
E7. How are the WALLS of the tank constructed? *
E8. Do you have a grease trap for kitchen water? *
A grease trap is a small box / tank that catches oil and grease before wastewater reaches the septic tank.
E8a. How many grease traps?
E9. Do you have SEPARATE tanks for black water and grey water? *
Black water = water from toilets. Grey water = water from kitchen sinks, showers, handwashing, and laundry.
E9a. Please describe the partial separation
E10. Where does the water from the septic tank flow out (outfall)? *
Desludging History
E11. When was the septic tank last desludged (emptied / cleaned)? *
E12. In the PAST 12 MONTHS, how many times did you call a desludging service? *
E13. Who did you contact for desludging?
Name of the operator or company.
E14. How much did you pay PER desludging trip?
Past Issues
E15. Have you had any problems with your septic tank in the past? *
You may select more than one.
E15a. Please specify other problems
E16. Does the area around your business experience water logging / flooding during heavy rain? *
E17. How high does the floodwater usually reach? *
E18. During flooding, does rainwater enter your septic tank? *
F
Sewage Treatment Plant (STP) Details
Answer this section if you operate a Sewage Treatment Plant (STP).
F1. What is the capacity of your STP? *
Capacity is usually measured in cubic meters per day (m³/day).
F2. What technology does your STP use? *
If you are not sure, ask your maintenance staff or check the nameplate on the equipment.
F2a. Please specify
F3. In which year was the STP built? *
F4. Total operational cost of the STP per YEAR *
Include electricity, chemicals, staff, and regular maintenance.
F5. Do you send wastewater samples to an external laboratory for testing? *
F6. How many times per year do you do lab testing? *
F7. About how much do you spend on external lab testing per YEAR? *
F8. Have you had any problems with the STP in the past? *
You may select more than one.
F8a. Please specify other problems
Sludge Disposal & Reuse
F9. How do you dispose of the sludge (solid waste) from your STP? *
F9a. Please specify
F10. How many times PER YEAR do accredited operators haul the sludge?
F11. How much do you pay per trip?
F12. Do you RE-USE the treated water from the STP? *
F12a. For what purposes? (select all that apply) *
F12b. Please specify other purpose
F13. Do you RE-USE the treated sludge / biosolids? *
F13a. For what purposes? (select all that apply) *
F13b. Please specify other purpose
G
Regulatory Compliance & Sanitation Fee
This section is for ALL businesses, no matter the system you use.
G.1 — Regulatory Compliance
G1. Is your business required to comply with the DENR Discharge Permit? *
The DENR Discharge Permit is an environmental clearance needed by businesses that discharge wastewater. Hospitals, hotels, large restaurants, and industrial facilities are usually required.
G2. Do you currently hold a DENR discharge permit / certificate? *
G3. Should it be MANDATORY to present a desludging certificate when renewing a business permit? *
This would mean the LGU only renews your permit if you can show proof of regular desludging.
G.2 — Sanitation Fee (Septic Tank Users)
G4. Would you agree if a SANITATION FEE is added to your yearly business permit, and in return the LGU (through accredited operators) provides desludging services for you? *
G5. How much are you WILLING TO PAY per desludging TRIP if this service is bundled in the business permit? *
G.3 — Sanitation Fee (STP Users)
G6. Would you agree if the LGU handles ONE-TIME desludging of the sludge produced by your STP, with the fee added to the yearly business permit? *
G7. How much are you WILLING TO PAY for this one-time desludging service per year? *
H
Final Comments & Closure
H1. Any other comments or suggestions?
Is there anything else you would like the City to know about sanitation or wastewater in your business or in your area?
H2. Respondent consent for data use confirmed? *
By selecting "Yes", you agree that your responses can be used for the CWIS sanitation planning project.
